Every booking made on Airganesha is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable per the specific airline's policy.
Online cancellations: Cancellations can be made online by Customer Support page. Step by step details for online cancellations are available Customer Support page. Step by step details for online cancellations are available Here
Offline cancellations: We also accept cancellation requests through phone. However Airganesha cancellation charges for such offline cancellations may be higher
Airganesha online cancellation charges: In addition to the airline cancellation charges, Airganesha will charge Rs 200 per passenger per segment for each cancellation.
Airganesha offline cancellation charges: In addition to the airline cancellation charges, Airganesha will charge Rs 250 per passenger per segment for each cancellation done with assistance from customer care.
Only cancellation requests made online or telephonic or email (For emails travel date must be more than 48 Hrs) through our customer support shall be entertained. Airganesha shall not be liable to entertain any cancellation requests made through any other medium.
For e-tickets, if your cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations.
For e-tickets, if your cancellation request is made less than 24 hours before departure, you'll need to contact our customer care executive through telephone. The request through any other medium will not be entertained.
If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Airganesha will not be able to process the refund for the same and will not take any responsibility for the same.
To cancel the tickets over the phone, call from 9 am to 7 pm Mondays to Saturday at our Customer care number +91-172-2592514 or email to firstname.lastname@example.org